You have the designers and developers. We are the senior server, WordPress hosting, DNS and email specialists you call when a client site is down, mail stops arriving or a migration has to happen this weekend. White-label, on your ticketing system, in your name.
AWS Advanced Tier Services Partner · ISO/IEC 27001:2022 and ISO 9001:2015 · Founder-led since 2020 · 24/7 team
Your name. Our terminal.
White-label hosting support is an arrangement where a digital agency keeps the client relationship and the hosting revenue, and an external engineering team handles the servers, WordPress hosting stack, DNS, email deliverability and emergencies behind the scenes. The agency’s clients see the agency. HAZERCLOUD provides this to Australian agencies as an ongoing relationship, not a one-off project: a named senior engineer who learns your stack, plus a 24/7 team behind them for the nights and weekends.
PHP-FPM, MySQL, cache, CDN and WAF diagnosis on WordPress hosts. Root cause, not a restart and hope. Fix first, report after.
Zone audits, TTL planning, cutovers between hosts and registrars with zero-downtime sequencing, DNSSEC, subdomain and staging setups.
SPF, DKIM, DMARC, MX and reverse DNS, Google Workspace and Microsoft 365 routing, transactional mail (SES, Postmark, SendGrid) for WordPress forms and WooCommerce.
Ubuntu and AlmaLinux, cPanel, Plesk, RunCloud, GridPane, Cloudways and plain AWS. Patching, hardening, backups tested by restore, SSL renewals, PHP upgrades.
Moving a portfolio of client sites from shared or reseller hosting onto a properly sized, isolated stack on AWS Sydney or Melbourne when it makes financial sense, and telling you when it does not.
Malware clean-up, credential rotation, WAF rules, plugin CVE response and the post-incident write-up your client will ask for.
Running a large WordPress portfolio? See Managed WordPress on AWS.
Send us two or three real tickets. A DNS cutover, a mail deliverability fix, a slow site. Fixed quotes per task. You see how we communicate, we see how you work.
If it fits, you get a senior engineer who knows your hosts, your naming conventions and your clients’ quirks, with a second engineer briefed as cover.
Reserved monthly hours, a response-time commitment, access to the 24/7 team for after-hours emergencies, and a monthly report you can forward to clients.
Our engineers are in Kerala, India. Your late morning and afternoon, roughly 11:00 to 16:00 AEST, sit inside our core hours, which is when we schedule cutovers, calls and change windows. Outside those hours the 24/7 operations team takes emergencies, so a client site that goes down at 8 pm Sydney time is worked on immediately, not the next morning. All communication is in clear written and spoken English, on your ticketing system or ours, and every fix comes with a short explanation you can paste to the client without translation.
The engineer on your tickets has done this for years; there is no tier-one queue to get past.
You describe the symptom, we find the cause. You do not have to write the runbook for us.
Your name on the reports, your domain on the emails if you want it, NDA as standard.
The founder joins the kick-off and stays reachable throughout the relationship.
AWS Advanced Tier Services Partner, ISO/IEC 27001:2022 and ISO 9001:2015. Our own house in order before we touch yours.
Whatever we build stays in your or your client’s accounts.
Individual tasks are quoted fixed price up front. Ongoing support is a monthly retainer of reserved hours with a response-time commitment. We do not publish a rate card because agency portfolios differ (five sites on one cPanel box and sixty sites on AWS are different jobs); the first call ends with a written number.
Our published approach to running WordPress portfolios on AWS, the stack we bring when consolidation makes sense.
Managed WordPress on AWSRead the case studyWe already run 24/7 AWS operations for businesses in Australia, on the Sydney and Melbourne regions.
AWS managed services Australia11 Plus Guru (UK EdTech): ECS migration and hardening.
Read the case studyAlso for Australian businesses: Server management·Website hosting support·WooCommerce hosting support·Same service for the UK
Tell us what you host, how many client sites, and the two or three things you would hand over first. We reply within one business day with a fixed quote per task.
