24/7 AWS operations, without the body-shop overhead.

No. Many of our clients are founders without a technical background. We explain decisions in plain language, your dedicated engineer is reachable directly, and Jobin (our founder) is on every call. You'll always know what we're doing and why — in words, not acronyms.

It means we're being honest about scale. We're not a 200-engineer NOC. We're a small AWS-focused team building the operations practice deliberately. Standard and Pro tiers are mature offerings with ISO 27001-aligned procedures. Enterprise 24/7 is built around founder availability for Sev 1 with structured escalation. If you need telco-style redundancy, we're not the right fit — and we'll tell you that on the call.

Yes — this is common. We'd start with a 1-2 week assessment to understand the current state, document existing procedures, identify gaps, and propose remediation. After remediation, we transition into the chosen support tier. Many clients arrive after a previous partner left them with infrastructure they couldn't operate.

Pro tier is extended business-hours coverage (typically 12 hours/day) with documented incident procedures. Enterprise tier is genuine 24/7 with SLA-backed response and founder availability for Sev 1 incidents. Pro suits most regulated SaaS. Enterprise suits FinTech and HealthTech where downtime has direct revenue impact.

We write them. Every alert that triggers a response has a documented runbook, founder-reviewed before activation. For workload-specific procedures (custom databases, legacy systems, business-critical jobs), we collaborate with your team to capture institutional knowledge and translate it into structured documentation.

We complement, we don't replace. Most engagements have your team handling product features and architecture decisions, while we handle operational execution: monitoring, patching, incident response, compliance evidence. Your team retains ownership; we provide operational discipline.

Yes, with notice. Moving up is fast (additional capacity onboarded in 2-4 weeks). Moving down requires a 60-day transition to redocument procedures and adjust automation. Tier changes are planned at quarterly reviews, not reactive.

For Pro tier: documented runbook execution within extended hours, founder notified for awareness. For Enterprise: 24/7 first response per SLA, founder accessible if escalation is needed, post-incident review within 48 hours, blameless post-mortem documented and shared with your team. Every Sev 1 generates a learning that updates the runbook.

Yes. SRE — Site Reliability Engineering — is the discipline of running systems to explicit reliability targets, and it is built into our CloudOps tiers rather than sold separately. We define SLOs (service level objectives — measurable reliability targets), track error budgets (how much unreliability you can spend before stability takes priority), run structured incident response, and write blameless post-mortems that feed back into the runbooks. Pro tier covers SLOs and incident procedures; Enterprise adds 24/7 response and formal error-budget governance.

CloudOps is the broad practice of running your AWS environment day to day: monitoring, patching, cost, compliance, and incident response. SRE is a specific, measurement-driven approach within that — it puts numbers on reliability (SLOs and error budgets) and uses them to decide when to ship features versus when to invest in stability. In practice we deliver SRE as part of CloudOps: the same team, with reliability targets made explicit and governed. You do not buy them separately.