HAZERCLOUD operates your AWS environment around the clock: monitoring, incident response, patching and backups, while everything stays in your own AWS account. We are an AWS Advanced Tier Services Partner and ISO 27001:2022 certified, delivered remotely from India with Australian-workday overlap and 24/7 on-call cover. We do not run a local office, and we are upfront about that.
Operated for you, owned by you.
Everything runs in your own AWS account. We operate it for you under agreed permissions, and you keep ownership and access throughout. Here is what managed AWS actually covers.
CloudWatch metrics, alarms and log aggregation tuned to your workload, so problems surface as a signal we act on rather than a support ticket you have to raise. We watch the things that matter for your stack, not a generic dashboard.
First response under an agreed SLA, a documented escalation path, and the founder on the escalation chain for the ones that matter. When something breaks at 3am, someone is already looking at it, not waiting for business hours.
Operating system and application patching in an agreed change window, with the rollback planned first, not improvised if it goes wrong. You know when a change is happening and how it gets reversed before it starts.
Backups are proven by actually restoring them, not by a green backup job in a console. A backup you have never restored is a hope, not a recovery plan, so we test the restore and keep the evidence.
A monthly review of spend and capacity with right-sizing recommendations, so the bill stays honest as the workload changes. We flag the waste and the Savings Plan opportunities rather than letting the account drift.
A named engineer who knows your environment, not a rotating queue that reads your history from scratch every time. Continuity is the point: the person who set up your account is the person who runs it.
The Australian business day is fully covered because your late morning and afternoon overlap our core hours. Overnight incidents are handled by on-call. Here is exactly how that works, with no exaggeration.
Compliance is not an afterthought bolted on later. Patching cadence, backup verification, logging and access control are set up to support the frameworks Australian businesses are held to, underpinned by our own ISO 27001:2022 certification.
Our operational routine, patch cadence, application control, backup verification and admin-access discipline, maps to the Essential Eight maturity model, so the day-to-day running of your account supports the mitigation strategies rather than working against them.
Essential EightFor APRA-regulated environments, CPS 230 operational resilience and CPS 234 information security shape how the account is monitored, changed and recovered, with the evidence trail an auditor can actually follow.
APRA CPS 230Where government-aligned obligations apply, we run operations with IRAP context in mind, aligning logging, access and data-handling with the assessment frameworks so a formal review starts from a defensible baseline.
IRAP-readyThese mirror the tiers on our CloudOps managed-services service. Our CloudOps page is the global CloudOps and managed-services service page and stays the parent; this page owns the Australian intent and links up to it. Full tier detail lives on CloudOps.
Business-hours support with monthly reviews. The right fit for a stable workload that needs steady operation, monitoring and monthly cost and capacity reporting without round-the-clock cover.
Extended-hours support with weekly reviews and priority response. Suited to a busier or growing environment where issues need faster attention and the cadence of review steps up from monthly to weekly.
24/7 support with a dedicated team and defined SLAs. Built for production-critical workloads that need round-the-clock cover, a team that knows the environment, and service levels written down and measured.
If your question is not here, ask it on the call. We would rather scope honestly than win the work and disappoint you once we are running your account.
Bring the AWS account you want managed and we will map the monitoring, the incident cover, the compliance context and the right support tier with you. You keep ownership throughout. If a lighter tier is smarter to start with, we will say so.
★ AWS Advanced Tier Services Partner · ISO 27001:2022 · ISO 9001:2015 · Delivered remotely with AU-workday overlap
